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Return & Refund Policy

 RETURN & REFUND POLICY    

Please note that we have extended the returns window following government regulations.                                

 Returns Process                    

You have 3 days post the delivery to return or exchange products.              

The Cost of return Shippment will be discounted from the paid account              

 Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.           

Policies                    

Products purchased online can only be returned to any of our stores.              

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.           

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.           

In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: underwear, shape wear, lingerie, bikini bottoms & one piece swimsuits, fragrances, health & beauty (such as skincare, make-up & cosmetics) or other products which are personalized to your order.          

 In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.           

Exchanges Process                 

 If you would like to exchange any products, you may:               

 Please note that this is subject to availability and is per our applicable policies.             

Refunds                   

 Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.          

 The refund process will be processed in the same medium in which paymnet has been received on the refund process duration can take up to 14 working days   

عربي



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