Please note that we have extended the returns window following government regulations.
You have 3 days after delivery to return or exchange products.
The cost of return shipment will be deducted from the payment account.
Please note that the duration of return or exchange is in accordance with the relevant, applicable laws in your country. In case of offers, special conditions are to be applied.
Products purchased online can only be returned to one of our stores.
Any items whatsoever which have been provided free of charge with the relevant products must also be returned.
You must not use any products that you wish to return and must take reasonable care of them. The products must be returned in their original condition. We will not be responsible for any loss or damage caused to items while they are in your possession and may reject the request to return, exchange or refund them.
In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product, or we will give you a full refund through the means possible, including any delivery charges you paid for (if any). In any event, you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.
Please note that this is subject to availability and is per our applicable policies.
Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.
The refund will be processed via the same medium in which payment was received. The refund process can take up to 14 working days.